Refund policy

1. Introduction

At Trap Cosmetics, we place the highest importance on quality, hygiene, and safety. To maintain the integrity of our products, we operate a strict no-return policy. This policy applies to all orders, regardless of whether the packaging has been opened or remains sealed. By placing an order through our webshop, you agree to this Return Policy.

2. No Returns or Refunds

Under Article 6:230p of the Dutch Civil Code, the right of withdrawal is excluded for products that are unsuitable for return due to health protection or hygiene reasons once delivered.

As all of our products fall within this category, including cosmetic and hygiene-related products, we do not accept returns and do not provide refunds, including in cases where:

  • The packaging is unopened
  • The seal remains intact
  • The customer has changed their mind
  • The item was purchased during a sale or as part of a bundle

All purchases made through Trap Cosmetics are considered final once the order has been completed. Please review your order carefully before finalizing your purchase.

3. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, we will of course work with you to find an appropriate solution. Please contact us within 48 hours of delivery at contact@trapcosmetics.com and include:

  • Your order number
  • Clear photos of the product and packaging
  • A detailed explanation of the issue

After reviewing your claim, we may offer one of the following solutions:

  • A replacement product at no additional cost
  • A store credit equal to the purchase amount
  • A partial refund if replacement is not possible

We reserve the right to reject claims that are reported later than 48 hours after delivery or that do not include sufficient evidence.

4. Sale and Promotional Items

Products purchased during sales, promotional campaigns, bundle offers, or seasonal discounts are also non-returnable and non-refundable unless the product arrives damaged or incorrect.

5. Shipping Costs and Liability

Shipping costs are non-refundable. Trap Cosmetics is not responsible for packages that are lost or damaged during transit after they have been handed over to the shipping carrier.

For any return shipment explicitly approved by our customer service team, such as damage claims, the shipping risk remains with the customer until the package has been successfully received by us.

6. Contact

For questions or complaints regarding your order, please contact:

Trap Cosmetics
Emingaheerd 8
9736 GA Groningen
The Netherlands

Email: contact@trapcosmetics.com
Website: www.trapcosmetics.com