Terms of service

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

  • Entrepreneur: Trap Cosmetics, represented by S. Mahboubi and N. Weddell, established in the Netherlands, offering products and/or services to consumers through physical and online sales channels.
  • Consumer: Any natural person acting for purposes outside their trade, business, or profession who enters into an agreement with the Entrepreneur.
  • Agreement: Any arrangement or contract between the Entrepreneur and the Consumer regarding the purchase of products or services.
  • Distance Agreement: An agreement concluded through a system organized for distance selling, using one or more means of remote communication.
  • Means of Distance Communication: Any method enabling an agreement to be concluded without both parties being physically present at the same time.
  • Cooling-Off Period: The period during which the Consumer may exercise the right of withdrawal for distance purchases.
  • Right of Withdrawal: The Consumer’s right to cancel a distance agreement within the statutory cooling-off period.
  • Day: A calendar day.
  • Continuous Transaction: An agreement involving recurring deliveries of products or services over a period of time.
  • Durable Data Carrier: Any tool enabling information to be stored for future consultation and unchanged reproduction, such as email or cloud storage.

Article 2 – Company Information

Company Name: Trap Cosmetics
Owners: S. Mahboubi and N. Weddell
Address: Emingaheerd 8
Postal Code & City: 9736 GA Groningen
Country: The Netherlands
Email: contact@trapcosmetics.com
Chamber of Commerce: 86183271
VAT Number: NL004205813B66

Trap Cosmetics operates in Europe through both physical sales locations and online sales channels.

Article 3 – Applicability

  • These Terms & Conditions apply to all offers, agreements, and deliveries by Trap Cosmetics.
  • By placing an order or making a purchase, the Consumer agrees to these Terms & Conditions.
  • Any deviations are only valid if confirmed in writing by Trap Cosmetics.
  • If any provision is declared invalid, the remaining provisions remain fully applicable.

Article 4 – Formation of the Agreement

  • All offers and price quotations are non-binding unless stated otherwise.
  • An agreement is concluded once Trap Cosmetics confirms the order by email or in writing.
  • Trap Cosmetics reserves the right to refuse orders without providing reasons.
  • The Consumer is responsible for providing accurate and up-to-date information.
  • Obvious typographical or pricing errors are not binding.

Article 5 – Prices, Rates & Stock

  • All prices are listed in Euros (€) and include VAT unless stated otherwise.
  • For international orders, prices may vary due to exchange rates or transaction fees.
  • Pricing errors or technical mistakes do not entitle the Consumer to compensation.
  • Trap Cosmetics may adjust prices due to market conditions or legal obligations.
  • Promotions and discounts are temporary and valid while supplies last.
  • If a product becomes unavailable after ordering, the Consumer will be informed and refunded.
  • Additional costs such as shipping or import duties will be clearly communicated before checkout.

Article 6 – Payment

  • Payment must be completed before products or services are delivered.
  • Accepted payment methods include iDEAL, PayPal, credit card, bank transfer, and other available payment options.
  • If payment is incomplete or delayed, Trap Cosmetics may suspend or cancel the order.
  • Additional international transaction costs may apply where relevant.

Article 7 – Delivery & Shipping

  • Delivery times are estimates and not guaranteed deadlines.
  • Delays do not entitle the Consumer to compensation unless legally required.
  • If delivery exceeds 30 days, the Consumer may cancel the agreement free of charge.
  • Trap Cosmetics delivers within Europe unless otherwise agreed.
  • The Entrepreneur is not liable for incorrect delivery caused by inaccurate customer information.
  • If the Consumer gives permission for unattended delivery, the delivery risk transfers upon confirmation of delivery.
  • Failure to collect a package may result in return costs charged to the Consumer.

Article 8 – Returns, Hygiene & Defects

Due to health protection and hygiene reasons, cosmetic products cannot be returned once delivered.

  • The right of withdrawal is excluded under Article 6:230p sub e of the Dutch Civil Code and EU Consumer Rights Directive 2011/83/EU.
  • Opened or unsealed products cannot be returned.
  • Defective or damaged products must be reported within 72 hours after delivery with photo evidence.
  • If the complaint is approved, a replacement product may be provided.
  • Refunds are only possible if replacement is not reasonably possible.

Article 9 – Complaints & Warranty

  • The Consumer must inspect products immediately upon delivery.
  • Complaints must be submitted within 14 days after discovering the issue.
  • Minor variations in packaging or appearance do not constitute defects.
  • Warranty claims are void in cases of misuse, negligence, or improper storage.
  • If a complaint is valid, Trap Cosmetics may repair, replace, or partially refund the product.

Article 10 – Website Use

  • All intellectual property rights related to the website belong to Trap Cosmetics or its licensors.
  • Website content may not be copied or distributed without written permission.
  • Trap Cosmetics cannot guarantee the website is always accurate or uninterrupted.
  • External links are provided for convenience only and remain the responsibility of third parties.

Article 11 – Liability

  • The Consumer must carefully follow all product instructions and warnings.
  • Trap Cosmetics is not liable for damage resulting from improper use of products.
  • Trap Cosmetics is not responsible for allergic reactions, irritation, or other side effects.
  • Liability is limited to the amount covered by the company’s liability insurance or the invoice amount of the product concerned.
  • Indirect or consequential damages are excluded unless mandatory law states otherwise.

Article 12 – Force Majeure

  • Trap Cosmetics is not liable for delays or failures caused by circumstances beyond its control.
  • Force majeure includes natural disasters, pandemics, strikes, government measures, transport disruptions, supplier failures, and similar events.
  • Trap Cosmetics may suspend or terminate the agreement during force majeure situations without liability.

Article 13 – Complaints & Dispute Resolution

  • Complaints must be submitted within 7 days after discovering the issue.
  • Trap Cosmetics will confirm receipt within 14 days.
  • If a complaint cannot be resolved amicably, it may become subject to dispute resolution.
  • Consumers may also submit complaints through the EU ODR platform:
    http://ec.europa.eu/odr

Article 14 – Governing Law & Disputes

  • All agreements are governed exclusively by Dutch law.
  • Disputes will be submitted to the competent Dutch court unless mandatory law provides otherwise.
  • Parties will first attempt to resolve disputes amicably or through mediation.
  • The Vienna Sales Convention (CISG) is expressly excluded.

Article 15 – Additional Provisions

Any additional agreements or deviations from these Terms & Conditions are only valid if agreed upon in writing between Trap Cosmetics and the Consumer. Such provisions may never disadvantage the Consumer and must be stored in a durable and accessible manner.